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FAQ

Frequently Asked Questions

Is it possible to connect multiple devices?

Yes, you need to purchase premium in 1 of your Android devices.

After purchasing premium, connect the device to the server. This will unlock the multi-connection feature until the server is restarted.

The feature will stay unlocked even if the device with premium is no longer connected. But it will be locked again if you stop the server application.

Performances degrade when the app is in the background

Some phone manufacturers try to increase battery life as much as possible. But it's sometimes to the detriment of long-running apps such as AudioRelay.

Please try the suggestions from this site.

How to improve audio quality?

To reduce latency, AudioRelay sends the audio data on your device's "fast path". But on some devices, this results in a quality loss. (Confirmed on Xiaomi phones)

To fix this, try the AudioTrack output in the Android app settings. Note that this could increase the audio latency.

Inside the Android app, go to settings
Audio output
Select AudioTrack
Uncheck low latency

Otherwise, check that Windows is emitting the sound to a format of at least 48kHz

Type sound settings in the Windows search bar
Device properties
Click on Additional properties at the bottom
Advanced
Change the default format

Why is the volume so low?

The audio's volume received by AudioRelay can sometimes be tied to the volume of your PC.

Try to increase the volume in Windows before muting your PC.

Why is there a lot of latency when listening through a Bluetooth device?

Unfortunately, audio played over Bluetooth is inherently going to have latency. You can observe the delay of your headset by playing with a soundboard app, or using this one.

If you don't notice any latency when using YouTube, it's because videos apps can compensate for the lag by synchronizing both the image and the audio. You can still notice the audio delay by pausing and resuming a video.

What to do if I'm experiencing network issues?

Please check this page

What to do if I'm experiencing high audio latency even though the network seems fine?

As noted above, if you're listening through a Bluetooth device, the latency is expected

For example, the mean latency in the app is around 10 ms or less, the latency graph is flat, and there's 0% of packet loss, but you notice some latency.

Try this if the Buffer value is near or above 100 ms

Make sure that you've selected OpenSL ES in the Audio output settings
Make sure that you've selected the Low buffer setting in the Buffer amount settings.
- If that's already the case, select the Custom setting [PREMIUM REQUIRED]
- Set the Maximum buffer to something between 30 and 50 ms. 10 ms will probably be too low to be sustainable.

How to listen to music or a call at the same time as AudioRelay?

By default, AudioRelay will stop streaming if another app requests to play audio. Respecting what's called Audio focus in Android.

You can disable this behavior

Inside the Android app, go to settings
Click on Exclusive audio
Select one of the Deactivated options

Reduce the CPU usage on Windows

AudioRelay's CPU usage should be quite low. However, it can increase if your playback device is outputting to more than 2 channels. If you only need stereo, try this:

Type sound settings in Windows search
Click on the Sound Control Panel (below or on the right)
Right-click on your playback device
Click on Properties
Click on Configure speakers
Select stereo

The app tries to constantly reconnect

Be sure to have the latest server and app versions

On Windows: Restart the server, it will show a message if an update is available
On Android: Visit AudioRelay's Google Play page

Otherwise, please create a new topic here mentioning any error message.

There's no sound

You connected your Android device, but the server says that it doesn't detect any sound.

In the Desktop app, disable the EventSync option.

Welcome to the AudioRelay documentation!

Network issues

List of common networks issues and how to fix them

FAQ